Terms & Conditions

Disclaimer (Please Read Before Making Your Purchase)

The content on TheGrocery's website is for general information only and is not intended as advice upon which you should rely. Always seek professional or specialist advice before taking or refraining from any action based on the content on this site. Although we strive to keep the information updated, we do not make any representations, warranties, or guarantees, whether express or implied, about the accuracy, completeness, or current status of the content. This does not apply to thegrocery’s liability regarding products sold through our online store.

Product Information

The product summary details, including packaging images, are provided for informational purposes only to enhance your shopping experience. While we take care in preparing this summary and believe it to be accurate, it is not a substitute for reading the product packaging and label before use. Please note that product packaging and ingredients are subject to change. Visit appropriate sales channels if your purchase is for collection purposes.

Delivery Instructions

Please provide clear and specific delivery instructions if required, either through our website or by emailing info@thegrocery.uk. These instructions will be passed on to the courier, who will be responsible for providing the delivery services and any related matters.

This policy is in addition to your statutory rights.

Orders for Delivery Outside the UK

We are currently not accepting orders for delivery outside the UK.

The terms on this page apply only to orders for delivery within the UK.
The "UK" (United Kingdom) includes England, Wales, Scotland, and Northern Ireland.

Contents
  • Use of TheGrocery Website
  • Becoming a Customer
  • Your Contract with Us
  • Price and Payment
  • Delivery
  • Cancelling Your Order
  • Returns After Delivery/Collection
  • Refunds
  • General Provisions
  • Using Product Information
  • Contacting Us
  • Company Information
1. Use of TheGrocery Website

1.1 Use
Thegrocery is provided free of charge for personal use, subject to these Terms and Conditions. By using thegrocery.uk, you agree to be bound by these Terms and Conditions.

1.2 Accuracy of Content
We reserve the right to change the content at any time. While we try to keep information up-to-date, we do not guarantee that the content is free from errors or omissions.

1.3 Maintenance
Maintenance may be necessary from time to time, resulting in occasional periods of downtime.

1.4 Data
All rights (including intellectual property rights) in any data on the website, provided by us, you, or any third party (collectively, the 'Data'), will automatically be owned by us. This includes your shopping list or favorite items. You are not allowed to use the Data or permit any third party to use it without our express permission. If the law prevents us from automatically owning any rights in the Data, you now assign such rights to us.

1.5 Privacy Policy
All personal information, including the collection of cookies, is handled according to our Privacy Policy.

2. Becoming a Customer

2.1 Registering on TheGrocery Website
To place an order, you may login with your Shop account or register. To register, you must:

  • Be over 16 years of age
  • Provide your real name, address, phone number, email address, and any other details requested
  • Provide a delivery address within the UK
  • Have a credit or debit card acceptable to us in your name

2.2 Your Username and Password
Keep your username and password confidential, as you will be responsible for all activities and orders made using these details. Contact us immediately if you think someone else may know or use your username and password.

2.3 Right to Decline Registration or Order
We reserve the right to decline a new customer registration or order, or to suspend or disable your account at any time at our discretion.

3. Your Contract with Us

3.1 Order Acknowledgement
Once you place an order, we will send you an order acknowledgment by email. This is only an acknowledgment, not an acceptance of your order.

3.2 Formation of Contract
A legally binding contract will only be formed when we email you to confirm that the items you ordered have been dispatched. The contract will be formed in, and subject to, the laws of England.

3.4 Availability
If an item is out of stock, it will be labeled as such on our website. If we are unable to supply an item for any other reason, we will not be liable except to ensure you are not charged for that item. We may place restrictions on the number of units of a particular item you can order and reserve the right to withdraw any item from sale.

4. Price and Payment

4.1 Pricing Errors
We reserve the right to change prices at any time without notice. If a pricing error is found within 7 days of your order for items not yet dispatched, we will notify you and offer options to place a new order at the correct price, cancel the mis-priced item(s), or cancel the entire order.

4.2 VAT
All prices include VAT. The total price you pay includes delivery and any other services.

4.3 Method of Payment
You must pay in pound sterling using a UK-based credit or debit card or PayPal. If an exchange rate is applicable, your card provider will determine the rate and may add an administration charge.

4.4 Debit of Payment
Payment will be debited from your account upon order submission. This does not form the contract (see 'Your Contract with Us').

5. Delivery

5.1 Delivery Charges
You can choose delivery to your home or another UK location. Delivery charges are detailed on our 'Delivery Information Page'.

5.2 Large Item Charge
The delivery charge is based on your total order. If your order includes a large item, the delivery charge will be higher.

5.3 Delivery Time Estimates
Delivery times are estimates. If you live in a remote UK location or order large items, delivery may take longer.

5.4 Items Requiring Signature
A signature may be required at delivery. By placing an order, you authorize us to accept a signature from another person at the same address if you are not present.

5.5 Instructions for Alternative Delivery Location
For items not requiring a signature, you may provide instructions for an alternative delivery location, such as with a neighbor. We are not responsible for missing parcels left in an alternative location.

5.6 Large Items
Ensure you check access to your premises before ordering large items. Do not book additional services until your items have arrived.

6. Cancelling Your Order

6.1 Cancelling an Order Prior to Delivery
To cancel an order prior to delivery, contact Customer Services by email or phone. If the item(s) have not been dispatched, the full price will be refunded. If dispatched, do not refuse delivery. Refunds will be processed once the parcel is returned within 15 days, with delivery costs deducted.

7. Returns After Delivery

7.1 Changing Your Mind
You can cancel your order within 15 calendar days after delivery for an exchange or refund. See "Return & Refund Policy".

7.2 Excluded Items
Certain items cannot be returned unless faulty or mis-described. See "Return & Refund Policy".

7.3 Costs for Returning Items
You are responsible for the cost of returning non-faulty items. See "Return & Refund Policy".

7.4 Faulty/Damaged Items
If an item is faulty, mis-described, or parts are missing within 3 days of delivery, return it for a refund, replacement, or repair. After 3 days, we are not responsible, and the item may not be returned.

7.5 How to Return Items
Return items by posting them with the delivery note to:

Itprolab Ltd
Unit 7, New Lydenburg Commercial Estate
New Lydenburg Street
London, SE7 8NF

Obtain a proof of posting certificate or receipt.

8. Refunds

8.1 Methods of Refunds
Refunds will be processed in the same way you paid.

8.2 Processing Time
Refunds will be processed within 15 calendar days of receiving the item(s). It may take an additional 1-2 working days to appear in your account.

8.3 Costs for Returning Items
We are not responsible for the costs of returning items unless they are faulty or as otherwise permitted by these terms.

9. General Provisions

9.1 Entire Agreement
These Terms and Conditions regulate the supply of goods. Any other terms, conditions, or representations (other than those made fraudulently or implied by statute) are excluded.

9.2 Non-Waiver of Future Right to Enforce
Failure to take action in respect of a breach does not waive our right to enforce these Terms and Conditions subsequently.

9.3 Severability
If any part of these Terms and Conditions is unenforceable, the enforceability of the remaining provisions will not be affected.

9.4 Force Majeure
We are not liable for delays or failure to comply with these Terms and Conditions due to events beyond our control.

10. Using Product Information

The product information on the website is provided for convenience and should not substitute for the actual product packaging and label. Consult your healthcare provider if you have any questions about the product. Please note that some product information may be provided by third parties.

11. Contacting Us

For any inquiries, you can reach us at:

Email: info@thegrocery.uk
Telephone: +44 (141) 628 2256

Post: Itprolab Ltd
Unit DA2 Sutherland House,
43 Sutherland Road,
E17 6BU

12. Company Information

TheGrocery is a trading name of Itprolab Ltd, registered in England and Wales.
Company Number: 12046347
VAT Registration Number: GB400340468